Legal

Privacy Policy

Last updated: 3rd June 2026

This Privacy Policy explains how Recycle.gi collects, uses, stores and protects your personal data when you use our website, contact us, submit a form, request information, or interact with our services.

We are committed to protecting your privacy and handling your personal data in line with the Gibraltar GDPR and the Data Protection Act 2004.

1. Who we are

Recycle.gi is a recycling information and services website based in Gibraltar.

For the purposes of data protection law, the data controller is:

Recycle.gi Governor's Cottage Europa Advance Road Gibraltar

Email: info@recycle.gi Landline: 20050630 Mobile: 56001689

2. Personal data we collect

We may collect and process the following personal data:

Your name
Email address
Telephone number
Address or location details, where needed for a service request
Details you provide through contact forms
Messages, enquiries or feedback you send to us
Website usage data, such as pages visited, time spent on the website, browser type and device information
Cookie and analytics data, where applicable

We only collect the information needed to respond to your enquiry, provide our services, improve the website, or meet our legal obligations.

3. How we collect your personal data

We may collect personal data when you:

Visit recycle.gi
Fill in a contact form
Request information about recycling services
Submit a service-related enquiry
Email, call or message us
Interact with our website cookies or analytics tools
Engage with our social media pages

4. How we use your personal data

We may use your personal data to:

Respond to your enquiries
Provide information about recycling services in Gibraltar
Process service requests
Manage communication with you
Improve our website and services
Send updates, only where you have agreed to receive them
Keep records of enquiries and requests
Protect the website from misuse, fraud or security threats
Meet legal, regulatory or administrative requirements

5. Our legal basis for using your data

We will only use your personal data where we have a lawful reason to do so.

This may include:

Consent

When you sign up to receive updates or accept certain cookies.

Contract or pre-contract steps

When you ask us to provide a service or respond to a service-related request.

Legal obligation

When we need to keep records or comply with Gibraltar law.

Legitimate interests

When we manage enquiries, improve our website, protect our systems, or run basic service communications.

6. Marketing communications

We will only send you marketing or promotional updates if you have agreed to receive them, or where we are otherwise allowed to do so under applicable law.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails, where available
Contacting us at info@recycle.gi

We will not sell your personal data to third parties.

7. Cookies and analytics

Recycle.gi may use cookies and similar technologies to help the website work properly, understand how visitors use the site, and improve the user experience.

Cookies may include:

Essential cookies needed for the website to function
Analytics cookies to understand website traffic and usage
Preference cookies to remember your choices
Marketing cookies, only where used and where consent is required

You can manage or disable cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies.

8. Who we share your data with

We may share your personal data with trusted third parties where needed to operate the website or provide our services.

This may include:

Website hosting providers
IT support providers
Email and communication platforms
Analytics providers
Professional advisers
Public authorities or regulators, where legally required
Recycling, collection or service partners where needed to respond to your enquiry or request

We only share the data needed for the specific purpose.

We require service providers to protect your personal data and only use it for the agreed purpose.

9. International transfers

Some service providers may process data outside Gibraltar.

Where this happens, we will take reasonable steps to make sure your personal data receives an appropriate level of protection in line with the Gibraltar GDPR and the Data Protection Act 2004.

10. How long we keep your data

We only keep your personal data for as long as needed.

As a general guide:

Contact form enquiries may be kept for up to 24 months
Service-related enquiries may be kept for up to 36 months
Marketing consent records may be kept until you unsubscribe or withdraw consent
Website analytics data may be kept for up to 14 months
Legal or administrative records may be kept for longer where required

After this, personal data will either be deleted, anonymised, or securely archived where there is a valid reason to retain it.

11. How we protect your data

We take reasonable technical and organisational steps to protect your personal data.

These may include:

Secure website hosting
Access controls
Password protection
Secure email systems
Regular website updates
Limiting access to personal data
Monitoring for misuse or security risks

12. Your rights

Under the Gibraltar GDPR, you have rights over your personal data.

These may include the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Ask us to restrict how we use your data
Object to certain types of processing
Ask for your data to be transferred
Withdraw consent, where we rely on consent
Complain to the Gibraltar Regulatory Authority

13. How to contact us about your rights

To exercise your rights, contact us at:

Email: info@recycle.gi

Address: Recycle.gi Governor's Cottage Europa Advance Road Gibraltar

Landline: 20050630 Mobile: 56001689

We may need to verify your identity before responding.

14. Complaints

We would prefer to deal with your concern directly first.

You can contact us at: info@recycle.gi

You also have the right to complain to the Gibraltar Regulatory Authority, which acts as Gibraltar's supervisory authority for data protection matters.

15. Third-party websites

Recycle.gi may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites.

You should read the privacy policy of any third-party website you visit.

16. Children's privacy

Recycle.gi is not intended to collect personal data from children.

If we become aware that a child has provided personal data without appropriate consent, we will take steps to delete it where required.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a new 'last updated' date.